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Frequently asked questions
Fakro roof windows are made from a combination of expertly engineered parts, some of which are wood, some plastic and some aluminium. Fakro are proud to have taken the lead in making sure all elements, when removed from the roof window as a whole, are recyclable. Even the hard PVC elements in our modern window systems are recyclable, with each plastic element having a usable life of over 30 years, and the ability to recycle them up to 10 times, the PVC in our roof windows can be used for over 300 years!
We also pride ourselves in sourcing solid pine for the wooden elements too, conforming to FSC stipulations that state that for every one tree harvested for our windows two are planted as replacement.
Our deliveries are between 8:00 and 20:00 Monday to Friday excluding bank holidays.
Under UK online trading law you have the right to cancel your Fakro GB online order up to 14 days after you have taken delivery. This applies to standard stock items only, made to measure items are exempt unless there is a demonstrable fault in the item that is the responsibility of Fakro GB.
Under Fakro GB terms and conditions it is the responsibility of the customer to return items back to Fakro GB, at which point a 25% administration charge will be added. This charge will be wavered if a reorder is placed to the same or higher value than the original order within 14 days.
Goods must be returned in a resalable condition. On receiving returned goods Fakro GB will inspect the items and any repacking will be charged at £25.00 per box if they are received in a non-resalable condition. Fakro GBs decision is final in these circumstances.
In the case of returning goods which are damaged at no fault to Fakro GB no credit will be given. The customer has 14 days in which to claim the goods back and arrange the return of the items. If this is required a redelivery charge of £34.95 will apply.
If no credit is authorised due to damaged goods, the customer will be informed by Fakro GB and photographic evidence provided.
Returns can only be authorised by the Fakro GB Customer Services Support Manager.
Yes. Please call us on 01283 544755 as soon as possible and we’ll try and arrange a better date suitable for you.
There are many types of pitched roof window to choose from, including top hung, centre pivot, side hung, balcony, raised axis, and fixed closed windows, though which one is the best option really depends on your needs.
Our FAKRO top hung preSelect windows are a great choice if you want the extra space and unobscured view of a top hung opening mechanism, but would also like the flexibility of having the easy to clean, rotating sash of a centre pivot unit. They really do offer the best of both worlds. A side hung or escape window opens from the side, so you can operate it like a door if you want access to an outdoor balcony or need an extra fire exit.
There are more specialist options as well, including raised axis windows that have a higher opening pivot that allows for more clearance in cramped areas. Balcony roof windows are specially designed to open out into a small balcony, allowing you limitless views. You may wish to consider fixed closed roof windows if you just need more light without extra ventilation. We even have electric roof windows that can be operated at the touch of a switch — ideal for high or inaccessible ceilings.
No, in order to install a roof window in a horizontal roof, you will need to buy a specialist flat roof window that is designed for level surfaces rather than those that are pitched. You can find a variety of these windows in our range, including manual, electric, and fixed flat roof windows.
Yes, it’s possible to use your roof window as an access point for a roof area or balcony, as well as allowing for escape from a fire in an emergency. Our side hung and escape windows are ideal for this, as they either allow the window to be operated in a door-like fashion or fully opened to provide uninhibited space for movement to the outside. On the other hand, you can use a top hung preSelect window in size 78x118cm or above as a means of escape too.
Recessed flashing kits help the window to sit lower in the roofline – this is a popular choice as it helps the unit to blend more seamlessly into the façade of your home. Flashing kits are the foundation that sits beneath your window and within your roof and allows for the unit to be installed. Use our flashing finder tool to find one that will be the right match for your home.
If you want to minimise the level of noise pollution transmitting through your window, you can choose a unit that has quality glazing and a high acoustic rating. Many of the roof windows in our range are available in premium double or triple glazing options and have been fully tested to provide a good level of sound isolation for your home. Simply click through to find out more.
To manage the light levels and heat transmission of your roof window, you may wish to kit it out with a specialist roof window blind that has been designed to work with a non-vertical window. Here at RW4Y, we have a wide range of internal and external blinds for pitched windows, as well as flat roof window blinds, to choose from.
A quality roof window that is properly fitted should last you many decades of regular use. You can be confident that all of the FAKRO units in our range have been designed, manufactured, and tested to the highest standards to ensure that this is the case.
Adding a roof window to your home likely doesn’t require planning permission, as it usually falls under your permitted development as long as it does not drastically alter your roof shape, roof surface or overlook a neighbour. If you’re not sure, be sure to check with your local authority.
However, if you live in an area subject to regulations or reside in a listed or historic building, you may need to choose special conservation roof windows that meet the requirements that are set out by authorities. These units are designed to be inconspicuous enough to match the rest of the structure without impacting its significance.