Christmas Delivery Policy:
At RW4Y, we want to ensure your holiday season is filled with joy, and part of that is making sure your orders reach you in time for Christmas. Please take note of our Christmas delivery policy to plan your purchases accordingly.
1. Non-Standard Delivery Timeframe:
For orders displayed with a delivery timeframe of 20+ working days, it is essential you contact us to check if delivery is possible before Christmas.
2. Last Despatch Dates:
Tuesday 19th December: This is the final pallet despatch for larger items such as roof windows and loft ladders.
Wednesday 20th December: The last parcel despatch date for smaller items like blinds and accessories.
3. Holiday Processing and Despatch:
The RW4Y website will remain fully functional throughout the holiday period. However, please note that orders placed after Wednesday 20th December will not be processed or despatched until Tuesday 2nd January.
Important Dates Recap:
- Orders with 20+ working days delivery: Please contact us.
- Last pallet despatch for larger items: Tuesday 19th December.
- Last parcel despatch for smaller items: Wednesday 20th December.
- No processing or despatch between Wednesday 20th December and Tuesday 2nd January.
We appreciate your understanding and cooperation. If you have any questions or concerns regarding your order, please don’t hesitate to contact our customer support team. RW4Y wishes you a joyful and festive holiday season!
Deliveries from FAKRO GB are scheduled between 8:00 and 20:00 Monday to Friday excluding bank holidays. If you need to change your delivery time or date after placing an order please call us on 01283 554755 as soon as possible and we will attempt to arrange a better date suitable for you. However, due to the nature of our schedules, this is not always possible. If your order is a pallet delivery (usually a heavier item) you will receive a call prior to delivery from the courier.
Once an order is placed and your goods are passed to the couriers, they will contact you by email and/or SMS with tracking information. We do not use your information for any other purpose unless we have your express permission, and will not pass it to any 3rd party.
All deliveries from FAKRO GB require a signature at point of collection as proof of delivery.
Due to the large and heavy nature of certain products we do charge for some deliveries.
Orders at a value of £40 ex vat or over are delivered FREE or can be collected FREE from a merchant partner. The only exception from this is our Blind Swatch Folder.
Our standard delivery times for stock items are 3-5 working days. For non-stock items the estimated delivery time is 20+ working days. This estimated delivery time is not guaranteed. For more information please call 01283 554755 or use the live chat functionality on this website.
Stock and non-stock items are marked on our product pages so you’ll easily be able to calculate when your delivery should arrive.
Our express delivery service is available on selected products for an additional charge. These items will usually be delivered within 1-2 working days (excluding weekends and Bank Holidays) subject to stock availability ordered before 2pm. Please note that express orders must be placed before 2pm to guarantee express delivery within the next 48 hours.
Express orders are charged at an additional £50 ex vat (not including any standard delivery charges which may have been incurred).
Orders placed on roofwindows4you.co.uk can be delivered direct to site. Please give full address details during the checkout process. We deliver Monday to Friday (excluding Bank Holidays) 8:00 – 20:00. Please ensure someone is on site to receive the goods as a signature will be required. We will deliver the goods as near as possible to the delivery address as far as a hard road permits. If we are unable to deliver goods an additional charge may be incurred.