Delivery policy

Delivery policy


Deliveries from FAKRO GB are scheduled between 8:00 and 20:00 Monday to Friday excluding bank holidays. If you need to change your delivery time or date after placing an order please call us at 01283 554755 as soon as possible and we will attempt to arrange a better date suitable for you. However, due to the nature of our schedules, this is not always possible. If your order is a pallet delivery (usually a heavier item) you will receive a call before delivery from the courier.

Order Tracking

Once an order is placed and your goods are passed to the couriers, they will contact you by email and/or SMS with tracking information. We do not use your information for any other purpose unless we have your express permission, and will not pass it to any 3rd party.

All deliveries from FAKRO GB require a signature at the point of collection as proof of delivery.

We use a network of couriers for our deliveries, so the delivery type and courier will depend upon where you are in the UK and the type of product you’ve ordered. Please refer to our privacy policy for details.

Delivery Charges

Due to the large and heavy nature of certain products we do charge for some deliveries.

Orders at a value of £40 ex vat or over are delivered FREE. The only exception from this is our Blind Swatch Folder.

Delivery Times

Our standard delivery times for stock items are 3-5 working days. For non-stock items the estimated delivery time is 20+ working days. This estimated delivery time is not guaranteed. For more information please call 01283 554755 or use the live chat functionality on this website.

Stock and non-stock items are marked on our product pages so you’ll easily be able to calculate when your delivery should arrive.

Express Deliveries

Our express delivery service is available on selected products for an additional charge. These items will usually be delivered within 1-2 working days (excluding weekends and Bank Holidays) subject to stock availability ordered before 2pm. Please note that express orders must be placed before 2pm to guarantee express delivery within the next 48 hours.

Express orders are charged at an additional £50 ex vat (not including any standard delivery charges which may have been incurred).

Orders placed on can be delivered direct to site. Please give full address details during the checkout process. We deliver Monday to Friday (excluding Bank Holidays) 8:00 – 20:00. Please ensure someone is on site to receive the goods as a signature will be required. We will deliver the goods as near as possible to the delivery address as far as a hard road permits. If we are unable to deliver goods an additional charge may be incurred.