Can they demonstrate any examples of their past work?
A picture tells a thousand words, more than a simple review can (more about reviews later!), and details of previous installations are a good indication of the quality and standards of an installer. If you can see the standards of their service, you can make a more informed decision as to whether or not you can trust them to install your roof window.
What are the reviews saying?
Online reviews give you an insight into the experience of others who were in your situation. A genuine evaluation by previous customers boasts a range of positives, like identifying whether or not the installer is reputable. This helps to highlight the advantages and disadvantages of an installer, and gives you an idea of what to expect.
Pay particular attention to whether or not these reviews are 5 stars – if not, why? How did the installer respond? Were they willing to amend any issues? Were lower review ratings fair and proportionate? This will demonstrate how much they prioritise and value their customers along with their experience.
And remember – if it looks too good to be true, it probably is. Can you really trust that an installer displays nothing but 5 star reviews? It’s far smarter to look at the detail within a set of reviews to understand how an installer has responded to problems. This detail will help you understand if they were helpful when things didn’t go to plan.
Have they installed FAKRO roof windows before? / Do they understand the different components of the roof window?
It may be beneficial if the installer you’re considering has experience fitting FAKRO roof windows. As a result, they will be more familiar with the various window and flashing components required for installation, and more likely to finish to a high-quality standard.
