Frequently Asked Questions

Answer

FAQ

Q

Can I cancel my Fakro GB online order?

A

Under UK online trading law you have the right to cancel your Fakro GB online order up to 14 days after you have taken delivery. This applies to standard stock items only, made to measure items are exempt unless there is a demonstrable fault in the item that is the responsibility of Fakro GB.

Under Fakro GB terms and conditions it is the responsibility of the customer to return items back to Fakro GB, at which point a 25% administration charge will be added. This charge will be wavered if a reorder is placed to the same or higher value than the original order within 14 days.

Goods must be returned in a resalable condition. On receiving returned goods Fakro GB will inspect the items and any repacking will be charged at £15.00 per box if they are received in a non-resalable condition. Fakro GBs decision is final in these circumstances.

In the case of returning goods which are damaged at no fault to Fakro GB no credit will be given. The customer has 14 days in which to claim the goods back and arrange the return of the items. If this is required a redelivery charge of £34.95 will apply.

If no credit is authorised due to damaged goods, the customer will be informed by Fakro GB and photographic evidence provided.

Returns can only be authorised by the Fakro GB Customer Services Support Manager.

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