News

Live Chat Functionality

17 May 2018 | Fakro News
Fakro Live Chat

Fakro GB have recently launched their updated ecommerce site, roofwindows4you.co.uk with many positive updates designed to help customers get the most from Fakro online services.

To continue delivering our excellent level of Customer Service one important function on the website needed to stay and develop – the Fakro online chat support facility. Giving the customer an option to live chat when it suits them provides immediate access to expert help and is one of the most convenient ways for customers to communicate directly with a trained support representative. Customers are able to access products quickly and efficiently through one-on-one guidance and can even send and receive files from the chat administrator.

Chat customers will speak directly to a member of the Fakro GB Team and will receive accurate information, product knowledge and delivery support as and when they require. When using the live chat function customers not only receive accuracy of information and the support Fakro prides itself upon, but with a virtual smile too!

Even better, the support staff at Fakro can even build your order online with you, discussing your precise requirements, sizes and options which can then be sent directly to you for completion – simple!

The benefits of the Fakro live chat feature:

  • An instant response when enquiring about products 8:30 – 5pm Monday to Friday.
  • Direct answers to tricky questions.
  • Possibility to accept and send over documents, if required.
  • Works on both mobile and desktop devices.

Next time you need help or advice about roof windows head over to our chat facility and start the conversation!

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