Frequently Asked Questions




How do I request a refund for returned items?


Once the return of goods has been authorised and agreed by Fakro GB, and the items have been returned to Fakro GB Head Office a refund will be issued to the original point of sale within 14 days of approval. Fakro GB cannot be held responsible for the time between the refund being applied and the funds clearing the customer's account, this is the responsibility of the customers bank.

When a refund has been applied by Fakro GB, the customer will receive notice via email.

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