Express Deliveries.
Our express delivery service is available on selected products for an additional charge. These items will usually be delivered within one working day (excluding Sundays and Bank Holidays) subject to stock availability of ordered before 2pm. Please note that express orders must be placed before 2pm to guarantee express delivery within the next 24 hours.
Express orders are charged at an additional £50 ex vat (not including any standard delivery charges which may have been incurred).
Orders placed on roofwindows4you.co.uk can be delivered direct to site. Please give full address details during the checkout process. We deliver Monday to Friday (excluding Bank Holidays) 8:00 - 20:00. Please ensure someone is on site to receive the goods as a signature will be required. We will deliver the goods as near as possible to the delivery address as far as a hard road permits. If we are unable to deliver goods an additional charge may be incurred.
Cancelling or Returning My Order
Under the Distance Selling Regulations, you have a statutory right within 30 days to return your order and receive a refund. This does not apply to items personalised or made to your specification. These are marked for agreement within the basket process of our website. To return or amend an order, you can email sales@fakrogb.com or write to us at FAKRO GB LTD, FAKRO House, Astron Business Park, Hearthcote Road, Swadlincote, Derbyshire, DE11 9DW, quoting your order number.
Please note there is a 25% return charge for all items. Items exchanged for the same or greater value will not incur a returns charge. The return of items and the cost to do so is the responsibility of the customer. Please refer to our terms and conditions here.
We must receive a cancellation request with your order number to produce a returns number for you that can be placed on your products box. This helps to identify the order.
You can cancel your order anytime from placing your order up until seven working days so long as the goods have not been dispatched (not including Saturdays, Sundays or Public Holidays) commencing the day of your order. Please see our terms and conditions for details. You must take reasonable care of the items and return them back via a carrier yourself. If the item has been unpacked, we will charge a £25 administration charge.
Returns - Any return of goods must be made within 30 working days of receipt of the goods. Any returns outside of these dates will not be accepted. Returns will not be accepted on items which have already been fitted. Please see our terms and conditions for details.
Bespoke Items
Items quoted as bespoke or custom made are none returnable, any changes to bespoke orders must be made within 24 hours of the order being placed by phone or through live chat. Please ensure all items are correct for your needs before completing any bespoke order.
Kerbside Deliveries
In many cases deliveries from FAKRO GB / Roof Windows 4 You are heavy, and are delivered to kerbside only. Any further service is at the discretion of our delivery partners.
