FAKRO GB and Roof Windows 4 You Covid-19 Update.
Our online services are open for business as usual. Delivery times may be affected but we aim to deliver all items asap.
Considering the health and safety of our staff, merchants and delivery partners is paramount. We apologise for any inconvenience that delayed deliveries may cause.
Any outstanding orders placed with FAKRO/RoofWindows4You will be dispatched from us asap.
Catalogues, installation support and product information remain available online at both fakro.co.uk and roofwindows4you.co.uk. Online communications will continue to be monitored and the excellent customer service you would expect will be maintained.
We are continually monitoring the situation and will continue to communicate online with updates as and when necessary.
FAKRO GB would like to wish you all safety and security during these unprecedented times and look forward to discussing our award-winning products and services with customers old and new in the not too distant future.
The FAKRO GB Sales and Online Teams
Updates are available on FAKRO GB social media channels:
Deliveries
Deliveries from FAKRO GB are scheduled between 8:00 and 20:00 Monday to Friday excluding bank holidays. If you need to change your delivery time or date after placing an order please call us on 01283 554755 as soon as possible and we will attempt to arrange a better date suitable for you. However, due to the nature of our schedules this is not always possible. If your order is a pallet delivery (usually a heavier item) you will receive a call prior to delivery from the courier.
Order Tracking
Once an order is placed and your goods passed to the couriers, they will contact you by email and/or SMS with tracking information. We do not use your information for any other purpose unless we have your express permission, and will not pass it to any 3rd party.
All deliveries from FAKRO GB require a signature at point of collection as proof of delivery.
We use a network of couriers for our deliveries, so the delivery type and courier will depend upon where you are in the UK and the type of product you've ordered. Please refer to our privacy policy for details.
Orders placed on roofwindows4you can be selected for local collection from our network of 100s of local merchant partners, there's sure to be one near you. You can find your nearest FAKRO merchant partner and pick up point form our merchant list here. When placing an order with roofwindows4you.co.uk you'll be given the option to collect at one of these merchant partners.
Delivery Charges
Due to the large and heavy nature of certain products we do charge for some deliveries.
Orders at a value of £350 ex vat or over are delivered FREE or can be collected FREE from a merchant partner. *With the exception of single flat roof windows.
Example delivery charges are:
*Orders of two or more flat roof windows have FREE delivery or collection.
Delivery Times - Covid 19 statement above
Our standard delivery times for stock items are 3-5 working days. For non-stock items the estimated delivery time is 15-20 working days. This estimated delivery time is not guaranteed. For more information please call 01283 554755 or use the live chat functionality on this website.
Stock and non-stock items are marked on our product pages so you'll easily be able to calculate when your delivery should arrive.
Express Deliveries.
Our express delivery service is available on selected products for an additional charge. These items will usually be delivered within one working day (excluding Sundays and Bank Holidays) subject to stock availability of ordered before 2pm. Please note that express orders must be placed before 2pm to guarantee express delivery within the next 24 hours.
Express orders are charged at an additional £50 ex vat (not including any standard delivery charges which may have been incurred).
Orders placed on roofwindows4you.co.uk can be delivered direct to site. Please give full address details during the checkout process. We deliver Monday to Friday (excluding Bank Holidays) 8:00 - 20:00. Please ensure someone is on site to receive the goods as a signature will be required. We will deliver the goods as near as possible to the delivery address as far as a hard road permits. If we are unable to deliver goods an additional charge may be incurred.
Cancelling or Returning My Order
Under the Distance Selling Regulations, you have a statutory right within 30 days to return your order and receive a refund. This does not apply to bespoke or personalised items that are made to your specification. These are marked for agreement within the basket process of our website. To return or amend an order, you can email [email protected] or write to us at FAKRO GB LTD, FAKRO House, Astron Business Park, Hearthcote Road, Swadlincote, Derbyshire, DE11 9DW, quoting your order number.
We must receive a cancellation request with your order number to produce a returns number for you that can be placed on your products box. This helps to identify the order.
You can cancel your order anytime from placing your order up until 14 days so long as the goods have not been dispatched (not including Saturdays, Sundays or Public Holidays) commencing the day of your order. This does not apply to bespoke or personalised items. Please see our terms and conditions for details. You must take reasonable care of the items and return them back via a carrier yourself. If the item has been unpacked, we will charge a £25 administration charge.
Returns - Any return of goods must be made within 30 working days of receipt of the goods. Any returns outside of these dates will not be accepted. Returns will not be accepted on items which have already been fitted. Please see our terms and conditions for details.
Balcony Windows and CIRRUS lantern roofs
FAKRO balcony windows and CIRRUS lantern roofs are all manufactured bespoke to your sizes and specifications. Therefore all FAKRO balcony windows and CIRRUS lantern roofs are none returnable items and subject to 4-5 week delivery times. Once your order is placed we will contact you to discuss your roof pitch and tiles, with a final confirmation of your specifications prior to sign off and progressing to manufacture.
Bespoke Items
Items marked as bespoke or custom made are non-returnable. Please ensure all items are correct for your needs before completing any bespoke order.
Kerbside Deliveries
In many cases deliveries from FAKRO GB / Roof Windows 4 You are heavy, and are delivered to kerbside only. Any further service is at the discretion of our delivery partners.
