Delivery and Returns

Delivery and Returns


Deliveries from FAKRO GB are scheduled between 8:00 and 20:00 Monday to Friday excluding bank holidays. You can change your order after placing it if your goods are stock items. Please call us on 01283 554755 as soon as possible and we'll try and arrange a better date suitable for you. You can specify a delivery date and time and we will do our best to accommodate a suitable time for your delivery, but due to the nature of our schedules this is not always possible. Please call us on 01283 554755 as soon as possible and we'll try and arrange a time to suit.

If your order is a pallet delivery (usually a heavier item) you will receive a call prior to delivery from the courier.

All deliveries from FAKRO GB require a signature at point of collection as proof of delivery.

We use a network of couriers for our deliveries, so the deliverer will depend upon where you are in the UK and the type of product you've ordered. Please refer to our privacy policy and data collection policy for details.

Orders placed on roofwindows4you can be selected for local collection from our network of 100s of local merchants, there's sure to be one near you. You can find your nearest FAKRO stockist and pick up point form our merchant list here.

When placing an order with you'll be given the option to collect at one of these merchants.

Delivery Charges

Due to the large and heavy nature of our products we do charge for delivery. This is dependent upon the weight of the order. Example delivery charges are:

  • Blinds and accessories - £9.99 ex vat
  • Roof window - £34.95 ex vat
  • Loft ladders - £34.95 ex vat
  • Flashings - £17.95 ex vat
  • Collection from HO - free
  • Collection from merchant - £34.95 ex vat

Orders at a value over £350 ex vat are delivered or can be collected FREE. With the exception of flat roof windows unless more than 2 are ordered.

Our express delivery service is available on selected products for an additional charge. These items can be identified as they by the express logo on the product page. These items will usually be delivered within 1 working day (excluding Sundays and Bank Holidays) subject to stock availability.

Please note that express orders must be placed before 2pm to guarantee express delivery within the next 24 hours.

Express orders are charged at an additional £50 ex vat (not including any standard delivery charges whic may have been incurred)

Orders placed on roofwindows4you can deliver direct to site. Please give full address details during the checkout process. We deliver Monday to Friday (excluding Bank Holidays) 8:00 - 20:00. Please ensure someone is on site to receive the goods as a signature will be required. We will deliver the goods as near as possible to the delivery address as far as a hard road permits. If we are unable to deliver goods an additional charge may be incurred.

Delivery Times

Our standard delivery times for stock items are 3-5 working days. For non-stock items the estimated delivery time is 15-20 working days. This estimated delivery time is not guaranteed. For more information please call 0333 600 9090.

Stock and non-stock items are marked on our product pages so you'll easily be able to calculate when your delivery should arrive.

Cancelling or Returning My Order

Under the Distance Selling Regulations, you have a statutory right within 30 days to cancel your order, return your items and receive a full refund. This does not apply to items personalised or made to your specification. To cancel, you can email or write to us at FAKRO GB LTD, FAKRO House, Astron Business Park, Hearthcote Road, Swadlincote, Derbyshire, DE11 9DW, quoting your order number.

Please note there is a 25% return charge for all items. Items exchanged for the same or greater value will not incur a returns charge. The return of items and the cost to do so is the responsibility of the customer.

We must receive a cancellation request with your order number to produce a returns number for you that can be placed on your products box. This helps to identify the order.

You can cancel anytime from placing your order up to the end of a period of seven working days (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s). You must take reasonable care of the items and return them back via a carrier yourself. If the item has been unpacked, we will charge a £25 repacking charge.

Returns will not be accepted on items which have already been fitted.